Be Aware with AirAsia "Nightmare"

We know that the offer very cheap flights to many destination. I was one of their routine passenger before until I got terrible case with them. I booked my tickets to Europe with Airasia to fly on April 2012. I even booked it earlier since we did not want to miss the chance to fly cheap with Airasia. But on January 12th, 2012, I got an email about route suspended confirmation. Means they will no longer have their flights to Paris after March 31, 2012. This is pretty much fucked up since we should fly on April due to certain reasons.

Then I started immediately on the same day when I got their email to get my money back by starting the refund process. But their customer service informed us that the refund process will take around 30 -60 days. What kind of service is this? The cancellation is simply not our mistake. But they still want to keep our money so long? It is really a night mare for us. We need our money back to buy another tickets with other airlines. But if they keep our money for more than a month, how can we get another tickets to replace the ones that they cancelled???

So for you who want to fly cheap.. please think again if you want to fly with Airasia...!!!!