This is also a shocking news for us since we already booked our tickets to fly to Paris on April few months ago.
I contacted their customer service representative in Jakarta, and they said that I will get full refund for the tickets that I booked. I paid my booking with e-Banking. They said the money will be refund as soon as they can. But the un-acceptable thing is that they also mentioned that according to their procedure, the refund process can be up to 30 - 60 working days.
Unbelievable. They will hold my money for that long? I asked them to refund my money asap. I need to contact them back 5 days later. I will let you know what will happen with my money as soon as I get the information.
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