This is really sad news for us. The low cost carrier air flight Air Asia announced that they will suspend the route to Paris, London and Mumbai India. I just got their email confirmation that the flight to Paris, Orly will be closed since March 31, 2012.
This is also a shocking news for us since we already booked our tickets to fly to Paris on April few months ago.
I contacted their customer service representative in Jakarta, and they said that I will get full refund for the tickets that I booked. I paid my booking with e-Banking. They said the money will be refund as soon as they can. But the un-acceptable thing is that they also mentioned that according to their procedure, the refund process can be up to 30 - 60 working days.
Unbelievable. They will hold my money for that long? I asked them to refund my money asap. I need to contact them back 5 days later. I will let you know what will happen with my money as soon as I get the information.